Difficult Conversations for Leaders
Master tough conversations with a firm, fair, and respectful approach.
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Download the brochure (265kB)Program Description
This program will guide leaders to identify why they find some conversations difficult and recognise the influence their thoughts and emotions have on their ability to maintain healthy dialogue. Leaders will be taught ways to address the important issues and how best to engage in conversations with underperforming team members. You will learn how to influence your people to be at their best through a firm, fair, respectful and tough approach to crucial conversations.
Learning Outcomes
By the end of this course, particpants will be able to:
- Deal with unresolved conflicts or baggage and move their team forward.
- Have honest conversations with people about how their attitude or behaviours need to change.
- Support team members who are struggling to deliver, to lift their game and save their job.
- Let people go in ways that allow them to maintain hope and dignity - as well as respect for you and your organisation.
- Learn the ability to leverage the power of tough love and be both honest and respectful.
- Understand the keys to successful performance improvement meetings.
- Insight to how they can approach 10 of the most common attitude or behaviour conversations needed in the workplace.