Episode 17: Driving Customer Appreciation Through Culture

Today on Work Savvy Karen and Maddie are going to kick off by talking all about 'Driving customer appreciation through culture'. Joining the show today is Darrell Hardidge, CEO and Founder of Saguity and customer experience expert.

Darrell helps Karen and Maddie answer:

• Moving beyond customer satisfaction to customer appreciation   

• The role culture plays in driving each customer’s experience  

• Why culture trumps price?

• Biggest mistakes leaders need to avoid?

Check out Darrell's website here.