Set Expectations
Clear expectations about what people need to achieve as well as how they need to go about it matters to your ability to hold anyone accountable.
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Program Description
Setting clear expectations is one of the most powerful tools a leader has to influence performance, focus energy, and build accountability. When team members understand not only what is expected, but also why it matters and how they can contribute, alignment and ownership follow. This course helps leaders lay the groundwork for success by defining and communicating expectations with clarity and confidence.
By the End of This Course, You'll Be Able To:
- Define clear and actionable expectations that align team efforts with business priorities.
- Translate strategic objectives into Key Result Areas (KRAs) and SMART PLUS goals.
- Strengthen communication to clearly articulate expectations and avoid confusion.
- Build a culture of ownership by setting standards your team understands and supports.
- Maintain alignment through regular reinforcement of expectations.
What You'll Learn:
- You’ll explore how clear expectations influence outcomes, drive team engagement, and foster accountability, setting the foundation for consistent performance.
- We’ll break down how to define success beyond deliverables by clearly articulating required behaviours, priorities, and standards for your team.
- You’ll learn how to translate broader strategic goals into practical, day-to-day KRAs that help every team member understand how their contribution matters.
- This course will guide you through applying the SMART PLUS goal-setting method to ensure expectations are specific, measurable, achievable, realistic, time-bound — and fully supported.
- We’ll dive into effective communication strategies so you can set expectations with clarity, confidence, and consistency, strengthening trust and alignment across your team.