Difficult Conversations
Conquer difficult conversations by mastering your mindset and strategy.
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Download the brochure (335kB)Program Description
This program guides participants to identify why they find some conversations difficult and recognise the influence their thoughts and emotions have on their ability to maintain healthy dialogue. We explore common reasons people avoid difficult conversations and how these internal barriers can be overcome. We also explore how conversations often go wrong and what participants can do to avoid common traps that lead to destructive debate. Participants are asked to focus on a challenging conversation they need to have and apply the program content to that scenario. The activities included allow participants to reflect and determine the approach necessary to ensure success of the conversation.
Learning Outcomes
By the end of this course, particpants will be able to:
- Communicate with confidence in conversations about sensitive issues and when the stakes are high.
- Maintain healthy dialogue and avoid getting into debate and diffuse conflict before it begins.
- Learn the essential role trust plays in enabling dialogue and avoiding conflict.
- Reframe situations to enable more effective conversations.
- Learn how to be honest while also respectful and sensitive.
- Learn how to engage well even when emotions are running high.
- Eplore key aspects like self-reflection, active listening, empathy, and trust-building. You'll learn to assess your organization's emotional intelligence by analysing how you respond to challenges, adversity, and differing viewpoints.