Episode 1 - Influencing Customer Experience Through People

Welcome to Black Belt Leader.

So why did we call the show Black Belt Leader?

We called the show Black Belt Leader because our intention is to draw on lessons from the martial arts, and share insights into how leaders can become the best possible version of themselves and in turn inspire others to follow. Our goal is to inspire and enable you to become an influential, impactful leader of people with the ability to get the best from every person you lead. We learn in the martial arts that to be a Sensei and guide others on a journey of self-mastery, these character traits are essential. On Black Belt Leader we'll be exploring how to develop your character and the capabilities needed to get the best from people on your team.

We're excited about the line-up of guests who will be joining us to share their wisdom on leveraging human potential and overcoming common people challenges in business. Each episode will be focused on providing you with practical advice to achieve people leadership objectives or solve common people challenges leaders face. If there are topics you would like us to explore, please get in touch - comment below or send us an email info@corporatedojo.com.

To kick things off there is no better place to start than a show dedicated to customers. Regardless of the type of business or industry you are in, the strength of relationships you have with your customers is fundamental to the results you are able to achieve – today and over time. Joining us to explore how leaders can optimise customer experience through their people are two leading experts in the field.

First, we'll be joined by Darrell Hardidge - CEO of Saguity and author of The Client Revolution: Smashing The Loyalty Myth And Having The Edge as well as best seller, The 10 commandments of client appreciation. Later in the show Jon Yeo - Head of TedX Melbourne and Brightstar Consulting, will be here to share his insights to the role people play in creating great customer experiences.

Next time on Black Belt Leader we’ll be looking at how to reengage a checked-out team. If you are looking for ways to get more than a compliant contribution from some people on your team, join us then. If there are topics you would like us to explore, please get in touch via our website corporatedojo.com or via our social media channels. Thanks for joining us, and remember you choose – will you be an ordinary or awesome leader of people?


Tags: Brand Culture Customer experience People Workforce Workplace